Privacy Policy - LucidCheats

1. Information We Collect

Account Information

When you register, we collect your email address, username, and encrypted password.

Technical Data

We collect IP addresses and Hardware IDs (HWID) to ensure account security and prevent unauthorized sharing.

Payment & Transaction Data

When you make a purchase, we process transaction details such as cryptocurrency addresses, transaction identifiers, and your order history. We do not store card numbers; card payments, where offered, are handled by our payment processor.

Support Communications

When you contact us through a support ticket, we keep your messages and any details you provide so we can assist you and maintain a record of the request.

Usage & Log Data

We automatically record activity such as login times, authentication events, and basic device or browser information to operate the Service and detect abuse.

Security & Integrity Data

To protect our software and other users, we collect security and integrity signals—including tamper, debugging, and reverse-engineering detection events—when our products detect attempts to interfere with or analyze them. We use this data to enforce our Terms and prevent abuse.

2. How We Use Your Information

To provide and maintain our Service.
To notify you about changes to our Service.
To allow you to participate in interactive features when you choose to do so.
To provide customer support.
To detect, prevent and address technical issues and unauthorized access.

3. Data Security

The security of your data is important to us. We use industry-standard encryption for all sensitive data. Passwords are hashed using strong algorithms (bcrypt) before storage. We do not store any payment information (credit card numbers, etc.) on our servers; all payments are processed through secure third-party providers or decentralized blockchain networks. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Cookies and Tracking

We use session cookies to keep you logged in and remember your preferences. These are essential for the operation of the website. We do not use third-party tracking cookies for advertising purposes.

5. Disclosure of Data

We do not sell, trade, or rent your personally identifiable information to outside parties. We may share limited information with trusted service providers who help us operate the Service, so long as they agree to keep it confidential and use it only to perform services on our behalf. These include, for example, hosting and infrastructure providers, our payment processor, and security or anti-bot providers (such as the service we use to protect sign-ups from automated abuse). We may also disclose information where required by law, or to protect our rights, enforce our agreements, or prevent fraud and abuse.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Your Rights

You can change your password and manage two-factor authentication directly in your account settings. For any other request—including access to, correction of, or deletion of the personal information we hold about you—please open a support ticket from your dashboard or email us at [email protected], and we will assist you.

We honor reasonable requests, but we may retain certain information where necessary to enforce account bans, prevent fraud or abuse, comply with our legal obligations, resolve disputes, and enforce our agreements and policies. As a result, we may be unable to delete data that is required to keep an enforcement action—such as a ban—effective.

8. Children's Privacy

Our Service is intended for adults. You must be at least 18 years old, or the age of majority in your jurisdiction, to use LucidCheats, consistent with our Terms of Service. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a minor, we will delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, or if you would like to access, correct, or delete your personal information, you can email us at [email protected] or open a support ticket from your dashboard. We aim to respond to privacy requests within a reasonable timeframe.